Plain English Summary

This summary is intended as an aid and does not constitute part of the Privacy Policy below which you agree to by use of our website.

  1. Like most websites, we keep track of how people use our site and services, in order to make them better, and to tailor the offers we show to you.
  2. Any personal data about you is kept confidential and is not shared other than when absolutely necessary (for example, to take payment). We never sell it.
  3. Your web browser can ask us - and other websites - not to track you, which we will respect. Your web browser’s ‘help’ will explain how to do this.
  4. We are a friendly, honest company, based in London, UK. We’re happy to answer any questions on hello@utalk.com.

 

 

1. Privacy policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website and app (uTalk) visitors and service users; in this policy we explain how we will handle your personal data.

1.2 By using our website and app (uTalk) and app (uTalk) and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

1.3 Our website and app (uTalk) and app (uTalk) incorporates privacy controls which affect how we will process your personal data.

2. How we use your personal data

2.1 In this Section 3 we have set out:

(a) the general categories of personal data that we may process;

(b) the purposes for which we may process personal data; and

(c)  the legal bases of the processing.

2.2   We may process data about your use of our website and app (uTalk) and app (uTalk) and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website and app (uTalk) and app (uTalk) navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and app (uTalk) and app (uTalk) and services. The legal basis for this processing is consent.

2.3   We may process your account data ("account data"). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website and app (uTalk) and app (uTalk), providing our services, ensuring the security of our website and app (uTalk) and app (uTalk) and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent.

2.4   We may process your information included in your personal profile on our website and app (uTalk) and app (uTalk) ("profile data"). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and app (uTalk) and app (uTalk) and services. The legal basis for this processing is consent.

2.5   We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include name and email. The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website and app (uTalk) and app (uTalk), providing our services, ensuring the security of our website and app (uTalk) and app (uTalk) and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent.

2.6   We may process information that you post for publication on our website and app (uTalk) and app (uTalk) or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and app (uTalk) and app (uTalk) and services. The legal basis for this processing is consent.

2.7   We may process information contained in any enquiry you submit to us regarding products and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant products and/or services to you. The legal basis for this processing is consent.

2.8   We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website and app (uTalk) and app (uTalk) ("transaction data"). The transaction data will not include your card details. The transaction data will be processed, by trusted third party providers, for the purpose of supplying the purchased goods and services and keeping proper records of those transactions.

2.9   We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

2.10                 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website and app (uTalk) and app (uTalk) will generate the metadata associated with communications made using the website and app (uTalk) and app (uTalk) contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and app (uTalk) and business and communications with users.

2.11                 We may process any of your personal data identified in the other provisions of this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.12                 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

2.13                 Please do not supply any other person's personal data to us, unless we prompt you to do so.

3. Providing your personal data to others

3.1 We may disclose your personal data to insofar as reasonably necessary for the purposes set out in this policy.

3.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

3.3 We may disclose personal data to our suppliers or subcontractors insofar as reasonably necessary.

3.4 Financial transactions relating to our website and app (uTalk) and services are handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

3.5 In addition to the specific disclosures of personal data set out in this Section 4, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

4. International transfers of your personal data

In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

4.1 We have servers located in the United States of America. The European Commission has made an "adequacy decision" with respect to the data protection laws of this country. Transfers to this country will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

4.2 The hosting facilities for our website are situated in the United States of America. The European Commission has made an "adequacy decision" with respect to the data protection laws of this country. Transfers to this country will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

4.3 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

5. Retaining and deleting personal data

5.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained.

5.4 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

6. Amendments

6.1 We may update this policy from time to time by publishing a new version on our website and app (uTalk).

6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3 We may notify you of changes to this policy by email or through the private messaging system on our website and app (uTalk).

7. Your rights

7.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)           the payment of a fee (currently fixed at GBP 100); and

(b)           the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

7.2 We may withhold personal information that you request to the extent permitted by law.

7.3 You may instruct us at any time not to process your personal information for marketing purposes.

7.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

8. About cookies

8.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

8.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

8.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

9. Cookies that we use

9.1 We use cookies for the following purposes:

(a)           authentication - we use cookies to identify you when you visit our website and app (uTalk) and as you navigate our website and app (uTalk);

(b)           status - we use cookies to help us to determine if you are logged into our website and app (uTalk);

(c)           personalisation - we use cookies to store information about your preferences and to personalise the website and app (uTalk) for you;

(d)           security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and app (uTalk) and services generally;

(e)           analysis - we use cookies to help us to analyse the use and performance of our website and app (uTalk) and services;

(f)            cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.

10.      Cookies used by our service providers

10.1       Our service providers use cookies and those cookies may be stored on your computer when you visit our website and app (uTalk).

10.2       We use Google Analytics to analyse the use of our website and app (uTalk). Google Analytics gathers information about website and app (uTalk) use by means of cookies. The information gathered relating to our website and app (uTalk) is used to create reports about the use of our website and app (uTalk). Google's privacy policy is available at: https://www.google.com/policies/privacy/.

11.      Managing cookies

11.1       Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)           https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)           https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website and app (uTalk)-preferences (Firefox);

(c)           http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)           https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)           https://support.apple.com/kb/PH21411 (Safari); and

(f)            https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

11.2       Blocking all cookies will have a negative impact upon the usability of many website and app (uTalk)s.

11.3       If you block cookies, you will not be able to use all the features on our website and app (uTalk).

12.      Our details

12.1       This website and app (uTalk) is owned and operated by EuroTalk Ltd.

12.2       We are registered in England and Wales under registration number 2674118, and our registered office is at 315-317 New Kings Rd, London, SW6 4RF, UK.

12.3       Our principal place of business is at 315-317 New Kings Rd, London, SW6 4RF, UK.

12.4       You can contact us:

(a)           by post, using the postal address given above;

(b)           using our website and app (uTalk) contact form;

(c)           by telephone, on the contact number published on our website and app (uTalk) from time to time; or

(d)           by email, using the email address published on our website and app (uTalk) from time to time.